Search, filter, navigate
Search Incidents, Problems and Change Requests by ID and filter by date range. Search Customers by name, email, phone or employee ID. Move through paginated results.
INCIDENT VIEWER FOR CHERWELL
Move on.
Keep your
history accessible.
A Windows desktop viewer for your Cherwell data. Revisit records in a restored SQL Server database after migration or retirement of your service management platform.
Windows desktop · Microsoft SQL Server · Your restored database
AFTER THE MIGRATION
Your new platform handles today.
Your historical records still have a place.
PURPOSE-BUILT ACCESS
Find the record.
Recover the context.
Focused tools for looking up historical information in your restored Cherwell database.
Go beyond the list
Open record details in a separate window. Read related journals for Incidents, Problems and Change Requests to understand the history behind a record.
Save stored attachments
Select and save an incident attachment to disk when its file content is present in the database. External files are not recovered from a database backup alone.
Print the details
Print record details through the Windows print dialog. To save a PDF, select a Windows PDF printer such as Microsoft Print to PDF. There is no direct PDF export.
FROM BACKUP TO BROWSING
Your database.
A straightforward connection.
The viewer connects to a restored database. Restoring the backup is a separate step handled in your SQL Server environment.
- 01 / PREPARE
Restore your backup
Restore the Cherwell database to Microsoft SQL Server and make it reachable from the Windows computer running the viewer.
- 02 / CONNECT
Enter your SQL details
In the WPF desktop application, enter the server, database, SQL username and password. Use a dedicated account with read-only permissions.
- 03 / REVIEW
Browse your records
Connect, search and open details. Review journals, save available incident attachments, or print a record when you need a copy.
BEFORE YOU START
What you’ll need
- A Windows computer for the WPF desktop app
- A restored Cherwell database on Microsoft SQL Server
- Network access and valid SQL login credentials
- Read-only SQL permissions, configured by your administrator
- The .NET 6 Windows Desktop runtime for a framework-dependent build
- A Windows PDF printer, if you want to save printed output as PDF
Database compatibility matters. The viewer expects specific Cherwell tables and fields. Customised schemas and different versions should be checked with the trial; universal version compatibility is not guaranteed.
TIME-BASED LICENSING
Access for the time
you need.
Choose a licence period that fits your post-migration access window. All three options are for the same viewer.
1 month
€100
Total for the licence period
For a short transition window.
Enquire about 1 month6 months
€500
Total for the licence period
For ongoing historical lookups.
Enquire about 6 months12 months
€900
Total for the licence period
For a longer reference period.
Enquire about 12 monthsPRACTICAL QUESTIONS
Know what
to expect.
Do I need a running Cherwell application server?
The viewer connects directly to SQL Server using the connection details you provide. Its data queries do not use a Cherwell application server. You still need a restored database with the expected schema and a working SQL connection.
Does the viewer make the database read-only?
No. The application’s database queries read data, but read-only access must be enforced through the SQL account’s permissions. Ask your database administrator to provision a suitable account.
Will every attachment be available?
No. Saving is supported for incident attachments whose file content is stored in the database. A database backup alone cannot provide files kept elsewhere. The viewer does not offer a universal attachment preview.
Can I export records to PDF or in bulk?
You can print individual record details and choose a Windows PDF printer to save the printed output as PDF. Direct PDF export and bulk export are not provided.
How does the 10-minute trial work?
The application starts in trial mode, with a 10-minute period measured from its recorded trial start. A valid licence is required to continue after expiry. Have your restored database and connection details ready before launching the trial.
Will it work with our customised Cherwell database?
Compatibility depends on the tables and fields in your database. Use the trial to check your restored copy. Do not assume that every Cherwell version, custom field or custom business object is supported.
Is this an official Ivanti product?
No. Incident Viewer for Cherwell is an independent ATElectronics product. It is not affiliated with, endorsed, sponsored or approved by Ivanti.
START WITH YOUR OWN DATA
A new platform.
A history you can still read.
Request trial access by email. Have your restored SQL database ready before launching the 10-minute evaluation.
Request a trial or get in touch
Trial access is provided by email. Tell us what you need and ATElectronics will reply to your email address.